Privacy Policy

Privacy Policy

Effective Date: April 2025

At The Black Diamond Agency, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our recruitment services. By accessing our website and providing your personal information, you consent to the terms outlined in this Privacy Policy.

  1. Information We Collect

As a recruiting agency, we may collect personal information directly from you when you voluntarily provide it to us through forms, registrations, job applications, or other interactions on our website. The types of personal information we may collect include:

  • Contact information (such as name, email address, phone number)
  • Professional information (such as resume, CV, work history, skills, certifications, references)
  • Career preferences (such as desired role, salary expectations, location preferences)
  • Educational background and qualifications
  • Work authorization status and documentation
  • Optional demographic information for EEOC compliance purposes
  • SMS and mobile phone information (when you opt-in to our text messaging services)
  • Information provided during interviews or screening processes
  • Any other information you choose to provide to us

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, and browsing behavior. This information helps us analyze trends, administer the site, and improve our services.

  1. Use of Information

As a recruiting agency, we use the personal information we collect for the following purposes:

  • To identify suitable job opportunities that match your qualifications and preferences
  • To evaluate your suitability for specific roles and positions
  • To present your candidacy to potential employers (with your consent)
  • To facilitate the interview and hiring process
  • To provide career advice and guidance
  • To communicate with you about job opportunities, interviews, and status updates
  • To conduct reference and background checks (with your consent)
  • To maintain our talent database for future opportunities
  • To send you relevant job alerts, updates, and SMS notifications (with your consent)
  • To comply with legal obligations and protect our rights
  • To analyze and improve our recruitment processes and services

We do not sell or rent your personal information to third parties for marketing purposes. Your SMS consent is not shared with third parties or affiliates for marketing purposes. However, we may share your information with potential employers and trusted third-party service providers who assist us in our recruitment services (such as background check providers, skills assessment platforms, and applicant tracking systems). These third parties are contractually obligated to protect your information and use it only for the purposes specified by us. We will always seek your consent before sharing your resume or detailed professional information with potential employers.

  1. SMS Communications for Recruitment Updates

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from The Black Diamond Agency, LLC. This includes SMS messages for job opportunity alerts, interview scheduling, application status updates, follow-up communications, and other recruitment-related notifications. Message frequency varies based on your active job applications and matching opportunities. Message and data rates may apply.

To opt out at any time, text STOP to any message you receive from us. For assistance, text HELP or visit our website at https://www.theblackdiamondagency.com/.

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and improve our recruitment services. Cookies are small files that are stored on your device to remember certain information and preferences. These technologies help us:

  • Remember your login status and preferences
  • Track which job listings you’ve viewed
  • Understand how candidates navigate our website
  • Analyze which recruitment services are most effective
  • Personalize job recommendations based on your browsing behavior
  • Improve our job search functionality

You have the option to manage or disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to access certain features of our website, including saved job searches and personalized job recommendations.

  1. Data Security

We understand the sensitive nature of the employment-related information you provide to us. We take reasonable measures to protect your personal information, resumes, work history, and other career data from unauthorized access, disclosure, alteration, and destruction. Our systems employ industry-standard security protocols and we regularly review our security practices to enhance protection of your data.

We maintain confidentiality of your job search status, especially when you are currently employed elsewhere. We implement access controls to ensure that only authorized recruiters and staff members have access to your information on a need-to-know basis. However, no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

  1. Your Rights and Choices

As a job seeker in our database, you have certain rights regarding your personal information, including:

  • The right to access your candidate profile and personal information
  • The right to update or correct your information
  • The right to request deletion of your information from our database
  • The right to opt out of specific communications (including SMS)
  • The right to know which potential employers have received your information
  • The right to request that we cease sharing your information with new potential employers

If you wish to exercise any of these rights or have any questions or concerns about our Privacy Policy, please contact us using the information provided below. Note that requesting deletion of your information will remove you from consideration for future job opportunities through our agency.

  1. Data Retention and Changes to the Privacy Policy

Data Retention

We will maintain your personal information in our database for as long as necessary to provide you with recruitment services or until you request deletion. For active candidates, we typically maintain profiles for up to three years from the last update or interaction. For placed candidates, we may retain certain information for legal and business purposes.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our recruitment practices, service offerings, or legal requirements. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our website and recruitment services after any changes indicates your acceptance of the updated Privacy Policy. For significant changes, we will make reasonable efforts to notify you, such as through the email address associated with your account.

  1. Terms & Conditions for SMS Services

By providing your mobile phone number and opting in to receive SMS messages from The Black Diamond Agency, you agree to the following terms:

  • You will receive SMS messages related to job opportunities, interview scheduling, application status updates, recruiter communications, and other recruitment-related notifications.
  • Messaging frequency may vary depending on your job search activity, application status, and matching job opportunities.
  • Message and data rates may apply as determined by your wireless carrier.
  • To opt out at any time, text STOP to any message from us.
  • For assistance with our SMS services, text HELP or visit our website at https://www.theblackdiamondagency.com/.
  • By opting in, you confirm that you are the account holder or have permission from the account holder to opt in.
  • SMS consent is not shared with third parties or affiliates for marketing purposes.
  • Opting out of SMS messages will not affect your status as a candidate in our database or your consideration for job opportunities.

Visit https://www.theblackdiamondagency.com/privacy-policy/ for our full Privacy Policy and https://www.theblackdiamondagency.com/terms-of-service/ for our complete Terms of Service.

  1. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, wish to update your candidate profile, or would like to know the status of your personal information in our database, please contact us at:

The Black Diamond Agency
9121 Anson Way
Suite 200
Raleigh, NC 27615
info@theblackdiamondagency.com
(919) 813-2454
https://www.theblackdiamondagency.com/contact/

For urgent matters related to your job applications or interview status, please contact your assigned recruiter directly.

Thank you for trusting The Black Diamond Agency with your personal and professional information as we help you advance your career.